Casombie Privacy Policy
Last updated: April 15, 2026
At Casombie, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly, including your name, date of birth, email address, residential address, telephone number, government-issued identification, financial details such as bank account or payment card information, and gaming activity data like betting patterns and transaction history. We also gather usage data such as IP address, device information, and website interactions. Sensitive information, including source of funds, may be collected where required for compliance with Australian laws. This information is necessary for account verification, anti-money laundering checks, and responsible gaming obligations.
How We Use Your Information
We use your personal information to manage your account, process deposits and withdrawals, verify identity for anti-money laundering compliance, and facilitate gaming activities. It enables us to provide customer support, prevent fraud, monitor security, and ensure responsible gambling measures as required by Australian regulations. We may also use it for internal administrative purposes, service improvements, and to comply with legal obligations such as tax reporting and interactions with the Australian Transaction Reports and Analysis Centre (AUSTRAC).
Information Sharing
We disclose personal information only as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACMA when required by law. Trusted service providers like payment processors, identity verification services, and technical hosts may receive data under strict confidentiality agreements compliant with the Australian Privacy Principles. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Our employees and service providers are bound by confidentiality obligations and must comply with Australian privacy standards. We regularly review and update our security practices to address emerging threats. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per anti-money laundering requirements.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You may contact us to exercise these rights, and we will respond within 30 days unless an exception applies. Where practicable, you can transact anonymously or use a pseudonym. Note that GDPR does not apply as we operate under Australian law, but we respect equivalent principles for transparency and control.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These may include essential cookies for security and analytics cookies for performance monitoring. You can manage preferences via browser settings, though this may limit some features.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer. We aim to respond promptly to all inquiries.
[email protected]